Callor is a small team, and support is handled by the people who build it. You can reach us in the same chat where you use Callor, or by email.
Ways to get help
- Telegram: message the assistant at @CallorStoreBot - the same chat you use Callor in.
- Email: support@trycallor.com - include your shop domain (for example
your-store.myshopify.com) so we can find the right store.
We aim to reply within one business day (Monday to Friday, Ontario time). Billing and account questions are answered by the same team.
Common questions
How do I install Callor?
Install Callor from its Shopify App Store listing and approve the permissions it asks for. Callor appears under Apps in your Shopify admin. Then open it, tell it what you sell, and it will propose products before building anything.
How does billing work?
Callor starts with a 7-day free trial. On Shopify, the trial and the subscription are handled by Shopify Billing: you approve the charge in Shopify, and Shopify shows it on your bill. Starter is $49/month (3 stores, 10 ads, 75 products) and Pro is $99/month (10 stores, 25 ads, 250 products). You can start on either plan.
How do I change or cancel my plan?
Open Callor in your Shopify admin and use the plan section: an active plan can be switched between Starter and Pro there, and the change is approved in Shopify like the original subscription. To cancel, use Cancel plan in the same section or cancel the subscription from your Shopify admin; the plan ends and your store stays yours.
What does a store build do?
A build picks products for your niche, writes the product pages, creates a collection, About and Contact pages and the store policies, then sets up the homepage. On Shopify it builds into your existing theme; where Shopify has not granted theme write access, it gives you a short guided setup (add the Callor homepage block and save) instead of changing your theme. You can watch progress and open the finished store from the Admin panel.
How do I delete my data?
Uninstalling Callor from your Shopify admin removes the Shopify access token and the shop domain. On its own it does not delete your chat history, the generated creatives, the build records or the tenant record; after Shopify's grace period theshop/redact webhook also clears the stored build identifiers, and still leaves chats and creatives in place.
For a full deletion - chats, build records, creatives and the tenant record - email support@trycallor.com with your shop domain. We do not purge on a schedule; deletion happens when you ask. Creative links expire after 7 days. Our Privacy Policy spells out what is kept.
Something failed in a build
Send us the shop domain and roughly when it happened. Build failures are recorded with a reason (for example the supplier returned no on-niche products), and we can look up that run. If a build could not find products, your store credit for that build is returned automatically.
Still stuck?
Email support@trycallor.com with your shop domain and what you expected to happen. We will reply from a real person, not an autoresponder.