These Terms of Service ("Terms") govern your access to and use of the Callor websites, applications, and related services (collectively, the "Services") offered by DIVINE APPS, a general partnership registered in Ontario, Canada (Ontario business number 1001574454) ("DIVINE APPS," "we," "us," or "our"). Callor is our trade name. By creating an account, clicking "Send code," or otherwise using the Services, you agree to these Terms.
1. Who may use Callor
You must be at least 18 years old and able to form a binding contract. The Services are intended for business use by owners and staff of local service businesses and online sellers (for example, contractors, trades, home-service operators, and Builder workspaces). If you use Callor on behalf of a company, you represent that you have authority to bind that organization to these Terms.
2. Accounts and phone sign-in
You sign in with a mobile phone number and a one-time passcode (OTP) sent by SMS or a supported channel. You are responsible for keeping your phone secure and for activity under your account. Notify us promptly at support@trycallor.com if you suspect unauthorized access.
3. The Services
Callor provides an AI-assisted agent that helps you run your business over text and related channels, including SMS, WhatsApp, and iMessage (where available). Depending on your plan and settings, the Services may include:
- Conversational agents for leads, quotes, scheduling, and follow-ups;
- Owner approval flows (for example, yes/skip decisions on agent actions);
- Optional cloud desktop or browser automation sessions for tasks you authorize;
- Voice notes and call-related features where enabled;
- Payment links and payouts facilitated through Stripe Connect, subject to Stripe's terms.
Features change over time. We may add, modify, or discontinue parts of the Services. We do not guarantee that any channel (carrier, Meta, Apple, or other) will remain available in all regions.
4. Plans and fees
New workspaces get a 3-day free trial (up to 5 real-work tasks) with a card required up front through Stripe Checkout. After the trial, paid monthly plans are Shop ($49 USD/month) and Builder ($99 USD/month) on the Callor platform account. Cancel anytime by texting cancel or using the billing portal link we text you.
When you collect payments through Callor using Stripe Connect, a separate small capped platform fee may apply on money-in through Callor, as described in the product and your Stripe receipts. That fee is independent of your Shop or Builder subscription.
5. Operational Data License
You own your Customer Content (messages, shop profile, files you upload, and content from Connected Services). DIVINE APPS (operating as Callor) does not claim ownership of Customer Content.
You grant DIVINE APPS and its affiliates a perpetual, irrevocable, royalty-free, worldwide, non-exclusive license to host, store, reproduce, process, analyze, and use Operational Data to provide, secure, maintain, and improve the Services, including training, fine-tuning, evaluating, and developing AI models and agent policies.
Operational Data means technical and product data generated by your use of the Services (for example: agent runs, tool calls, desktop trajectories, owner yes/skip decisions, outcomes, redacted screenshot hashes or metadata, Browserbase/E2B session metadata, channel event metadata, and de-identified or aggregated derivatives). It does not include Vault secrets (passwords, one-time codes, payment card data, or vault file contents), which we use only to provide the Services to you and never to train models.
This license survives account cancellation or Connected Service disconnect for Operational Data already collected. You may request deletion of Customer Content under our Privacy Policy; deletion does not require us to unwind models or aggregates already trained on Operational Data that was lawfully processed before the request.
6. Privacy
Our Privacy Policy explains how we collect, use, and share personal information. It is incorporated into these Terms by reference.
7. Power of attorney and limited agency
When you use Callor, you remain the principal for your business. You appoint DIVINE APPS (operating as Callor) as your limited agent solely to carry out actions you authorize through the Services, on your behalf and under your account. This appointment is not a general power of attorney over your personal affairs, your entire business, or any matter outside the scope of the Services.
Subject to your plan, settings, and approvals, you authorize Callor to act as your agent to do such things as:
- Execute owner approval flows (for example, when you respond yes or skip to an agent proposal);
- Initiate or complete payment-related steps you direct, including creating or sending payment links and facilitating payouts through Stripe Connect;
- Send outbound messages, place or manage calls, or take similar communications actions you have authorized for a lead or customer;
- Perform cloud desktop or browser automation tasks you explicitly authorize for a session;
- Take other in-product agent actions that the Services present for your review or that you configure to run under your account.
Callor will not treat itself as your agent for transactions or commitments you have not authorized through the Services (including actions blocked by your settings or where you decline or skip an approval). You are responsible for the instructions, approvals, and account access that enable any agent action.
8. Your liability for agent transactions and errors
Agent-assisted workflows can involve financial, scheduling, and contractual consequences for you and your customers. You accept full responsibility for reviewing agent proposals and approvals (including yes/skip decisions), for securing your phone and account credentials, and for the outcomes of actions Callor takes as your limited agent under Section 7.
To the maximum extent permitted by applicable law, you agree that DIVINE APPS, Callor, and our partners are not liable for:
- Unauthorized transactions or commitments arising from compromised accounts, shared devices, or misuse of your sign-in, except to the extent caused by our failure to meet our express security obligations under these Terms;
- Mistaken, incomplete, or erroneous agent outputs, tool results, or automated actions, including actions you approved or that ran under settings you configured;
- Third-party claims (including from customers, payment processors, carriers, or integration partners) arising from quotes, bookings, payments, messages, or other financial or contractual acts performed or attempted through the Services on your behalf.
You will indemnify and hold harmless DIVINE APPS and its affiliates, officers, and partners from claims, damages, losses, and reasonable legal fees arising from your use of the Services, your Customer Content, your agent authorizations, or your violation of these Terms or applicable law, except where prohibited by law. The general disclaimers and liability caps in Section 12 apply together with this Section 8 and are not intended to expand our liability beyond what those provisions allow.
9. Acceptable use
You agree not to:
- Use the Services for unlawful, harassing, fraudulent, or abusive activity;
- Send spam or messages without proper consent where required by law;
- Attempt to probe, scrape, or reverse engineer the Services or our models;
- Use Outputs or Operational Data from the Services to train or improve competing products or foundation models without our written permission;
- Interfere with security, rate limits, or other users' use of the Services;
- Misrepresent your identity or your business to customers or carriers.
We may suspend or terminate access for violations.
10. Ownership and feedback
DIVINE APPS and its licensors own the Services, software, branding, and documentation. Except for the rights expressly granted to you, we reserve all rights. If you provide suggestions or feedback, you assign to DIVINE APPS all rights in that feedback and agree we may use it without restriction or compensation.
11. Third-party and Connected Services
The Services integrate with third parties you may connect ("Connected Services"), such as messaging providers (for example, Twilio, Meta for WhatsApp, Apple messaging services when live), payments (Stripe), automation hosts (for example, E2B, Browserbase), AI providers (for example, OpenAI), and business tools you authorize. Your use of Connected Services is also subject to their terms and privacy policies. We are not responsible for third-party products or outages outside our reasonable control.
12. Disclaimers and limitation of liability
THE SERVICES AND ANY AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIVINE APPS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Callor is a tool to assist your business; you remain responsible for quotes, contracts, licensing, safety, and compliance with laws that apply to your trade and region. Do not rely on the agent as a substitute for professional legal, financial, or technical advice. Section 8 describes your responsibility and our limitations for agent-executed transactions and errors; this Section 12 applies to all claims under these Terms, including those claims.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIVINE APPS AND ITS PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, INCLUDING DAMAGES ARISING FROM AGENT ACTIONS, PAYMENT LINKS, OR MESSAGES SENT THROUGH THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.
13. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. You agree that the courts located in Ontario, Canada have exclusive jurisdiction over disputes arising from these Terms or the Services, except where mandatory consumer protection law requires otherwise.
14. Changes
We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. Material changes may also be communicated through the product or by email where appropriate. Continued use after changes become effective constitutes acceptance of the revised Terms.
15. Contact
Questions about these Terms: support@trycallor.com
DIVINE APPS (Callor), Ontario, Canada
SMS program terms: see our SMS Terms.